meez podcast

Is Wonder the Future of Restaurants? Plus In & Out is great hospitality, the breakfast boom, and the franchise model

Headshot of Matthew Conway and Michael Jacober

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About this episode

Josh sits down with Matthew Conway and Michael Jacober for a wide-ranging conversation that moves from franchise operations to solo dining trends to the realities of running independent restaurants in today’s economic climate. The episode opens with Michael sharing the launch of his first Jersey Mike’s franchise in suburban Chicago and what surprised him most about the process. From corporate buildouts and turnkey systems to training support and operational playbooks, they unpack what you’re really paying for in a franchise model and why, in some ways, it can feel like cheating compared to building from scratch.

The conversation shifts into broader industry trends, including the rise of solo dining, the growth of breakfast reservations, and how consumer behavior is evolving in a post-pandemic world. They debate whether people are dining alone to unplug or simply to simplify, why early dinner reservations feel controversial, and how hospitality translates across full-service, counter-service, and large-format restaurants. Along the way, they explore the risks and rewards of massive, high-revenue restaurant builds, the operational pressure of scaling, and what it actually takes to sustain margins in 2025. The episode closes with reflections on growth, ambition, and what it means to build something repeatable versus something personal.


Links and resources
📌

Visit meez: https://www.getmeez.com

Follow meez on Instagram: https://www.instagram.com/getmeez

Follow Josh on Instagram: https://www.instagram.com/joshlsharkey/?hl=en

Follow Josh on LinkedIn: https://www.linkedin.com/in/joshua-sharkey-406965b/

Visit Blanket: https://www.blanket.app/

Visit The Tippling House: https://thetipplinghousechs.com/

Follow Michael: @michaeljacober

Follow Matthew: @conbeazie

What We Cover

05:48 Wonder, Vertical Integration, And Big Restaurant Bets

12:24 The Tipping Point In Restaurant Economics

18:36 Why Solo Dining Is On The Rise

22:00 Breakfast Reservations And Early Bird Culture

26:18 Italian Food, Fine Dining, And Culinary Debate

30:04 The Risks Of Massive, High-Volume Restaurants

35:00 Scaling Independent Concepts Vs Franchises

41:00 Inside The Jersey Mike’s Buildout Process

44:30 One Burrito A Minute And Operational Discipline

48:00 Closing Thoughts On Franchising And The Future

Transcript

Michael Jacober (00:00.118)Guys, just want to say I'm sitting in my Jersey Mifes. I now own a Jersey Mifes.

Matthew Conway (00:07.01)Your own

Joshua Sharkey (00:07.707)This is your first! my goodness, congrats!

Michael Jacober (00:09.016)This is my first Jersey eggs. have customers in here. It's I'm in Lake Bluff in Chicago. That's just outside of Chicago. You bought. Lake Illinois.

Matthew Conway (00:15.512)Where is it?

Matthew Conway (00:22.19)You bought a Jersey Mike in Lake Bluff?

Michael Jacober (00:24.896)No, no, we built it. We built it. We were building three stores this year. So this is our first that we just opened.

Matthew Conway (00:31.352)Congratulations.

Joshua Sharkey (00:32.588)The thing that I really admire about a really good franchise is the product isn't just the food, it's this whole repeatable business that they hand you.

Michael Jacober (00:42.926)It's really, it's the marketing and it's the support. That's really what you're paying for.

Joshua Sharkey (00:48.14)Yeah. You're listening to Me's Podcast. I'm your host, Josh Sharkey, the founder and CEO of Me's, a culinary operating system for food professionals. On the show, we're going to talk to high performers in the food business, everything from chefs to CEOs, technologists, writers, investors, and more about how they innovate and operate and how they consistently execute at a high level.

day after day. And I would really love it if you could drop us a five star review anywhere that you listen to your podcast. That could be Apple, could be Spotify, could be Google. I'm not picky, anywhere works, but I really appreciate the support. And as always, I hope you enjoy the show.

Matthew Conway (01:28.536)Grandma is a lovely lady. Don't you say anything else about her. I,

Joshua Sharkey (01:34.83)Well for that, yeah, think that's, I think, you know, you shouldn't say anything bad about your grandma on the show. was on Andrew's show yesterday. He was asking me some stuff about the podcast and I was like, you know, all I really want is that like people come on the show and talk the same exact way that they

Matthew Conway (01:53.656)do in normal life.

Joshua Sharkey (01:55.682)in a text message. Matt, you do that. Mike, I think you do too, which is probably why this works really well. But it's really hard to get people to do that. Soon as the thing turns on.

Matthew Conway (02:07.608)You know? Yeah. Have you ever seen the, my wife only likes to watch like shows where people die, like real crime shit. And there's show in Massachusetts where like the woman may have or may not have accidentally killed her fiance by hitting with a vehicle, you know, and then the trial, the cops.

Michael Jacober (02:16.526)That was kind of, that was kind like.

Matthew Conway (02:32.622)text messages got released and he was like calling her a whore and a bitch and saying she deserved it and had he that he wanted to fuck her and I was like, whoa, made me think about every text I've ever sent immediately. He like, could you imagine being on the stand and being like, and read that text you sent to Sharkey on June 1st, 2017 out loud for the room. And you're like, uh, or then they just go, they read it and then go, was that you? And you're like, yes.

Michael Jacober (03:00.78)Hahaha.

Matthew Conway (03:02.446)Dude's wife was sitting in the front row-

Joshua Sharkey (03:04.064)about context with my texts because like, you know, I never.

Matthew Conway (03:07.522)Worry about context with him.

Michael Jacober (03:08.664)We've already had this conversation.

Joshua Sharkey (03:09.87)Yeah, I know, but just like, you out of context, any text could be like, whoa, did you see this is a former US representative, Katie Porter, and she was like on a zoom call. She's politician, obviously, and she's on the zoom call. She was recorded with her intern was there and she was like, get out of my fucking shot. It was on. It was recorded there though.

Matthew Conway (03:37.262)You guys never laughed at the video I sent you where the kids come racing in and the nanny comes after it or did you not even watch it?

Joshua Sharkey (03:43.83)I didn't watch it.

Michael Jacober (03:45.527)Shut up.

Matthew Conway (03:46.924)I sent it to the group thread because I had been talking about it on a show. It's the funniest thing to ever happen on a live interview ever and you guys don't even bother to

Joshua Sharkey (03:55.082)I saw it while I was with my kids or something and it's the same reason why don't like when people send me audio messages that I have to listen to because it's not often that I can have volume when I'm out and about.

Michael Jacober (04:08.91)I just recently heard audio messages. Once you start sending audio messages, you've graduated from like an age demographic, like old people, quote unquote, old people send audio messages.

Joshua Sharkey (04:21.762)There's a lot of people on my team that send them. just, I end up like generating the transcript of the automates at every time. Cause I like, don't want to listen to it. I guess there could be, you know, tone and things like that.

Matthew Conway (04:31.522)and send audio messages. So I think we should wait until next week if you guys are down with our job to talk about Danny Meyer for two reasons. because he worked for the guy. I know you did too, Cherokee, but like he worked front of the house, like kind of real like involved recently, fairly recently. I used to be, you know, pretty well known in the restaurant circle these days, but more importantly, he started a restaurant.

where you don't get table side service, but they still have some, I wouldn't say expectation, but there's some understanding that most people will leave gratuity even though they're not giving table side service. So if we're going to talk about tips included, think Arjav and Bertie's have pushed the idea of tips included to, we're not going to give you table side service at a fine dining restaurant. That's one, some of the

most prestigious awards in the country, and yet our staff couldn't survive without some type of gratuity. I think that's a pretty interesting

Joshua Sharkey (05:40.174)All right. We'll it. Yeah.

Michael Jacober (05:42.902)We can definitely wait. I was looking forward to talking about it today, but what do mean by table side service? Do you mean like.

Matthew Conway (05:48.91)They do counter service at Birdies in Austin. They won restaurant of the year in Food and Wine Magazine. order everything at a counter and you go sit down and they bring it to you. They won best restaurant in the United States of America. And again, I don't know, I haven't been to Austin yet. I'd love to go to Austin in general, but also Birdies. But I think, but I think that our job would have a really cool.

Michael Jacober (06:08.92)You've never been to Austin, Texas? No.

Matthew Conway (06:16.408)perspective because not only was Ian, I think he was actually working for Danny Meyer during the Tips Included era. He's now, he's now also running a restaurant that's kind of redefining for good or bad, the way that people look at gratuity as attached to service. And I think that he's also pretty damn opinionated. So I think he'd be a pretty good guy to have that conversation with. And he said he's available next Wednesday. He just couldn't do it this week. So I think we should hold off on that.

Michael Jacober (06:22.542)That's cool. Yeah, that's cool.

Joshua Sharkey (06:45.196)All we'll hold off on it, but I do have one contradiction corner for Matt now because of this. Mike, we remember we said Sambar is an incredible restaurant. Matt scoffs like he does and told us all the reasons why it's not a great restaurant. And I'm a little bit confused because part of what Matt thinks about with a great restaurant is incredible service. And when you have a, you know, when your wine is empty and they come to refill before it ever, you know.

Well, your water is empty and they come refill it before you ever have to look for them. Table service. The table service. That's all out the window. So how do you, how do you balance?

Michael Jacober (07:17.922)You can't do that at a counter.

Michael Jacober (07:23.726)So how is that a great restaurant?

Joshua Sharkey (07:25.806)Yeah. By the way, Birdies is a great restaurant, like now... Yeah, but you said objectively for you, Sambar is not a great restaurant. And the reasons that you gave were some service things. Table service, a lot of that's out the window. But I'm sure you would say Birdie, it's a great restaurant.

Matthew Conway (07:26.734)That was one of the greatest shots.

Matthew Conway (07:32.002)give him the award.

Matthew Conway (07:47.822)I don't know. I've never been. I've actually almost... I can't... You can't ask me to pine on a place that I've never been. I have a lot of respect for Tracy and Arjov and what I think that they do, but maybe I'll go and be offended by the way that the whole process works. I just have never experienced it. I know people who have said that it's reinventing the...

Joshua Sharkey (08:08.622)Okay, but hypothetically, we just sit down at a restaurant

Matthew Conway (08:11.456)Give me one second here. Sombar, what I pointed to specifically, I went to Sombar probably two dozen times. It's a block from my house and it was open late, if you recall. I think they were open till midnight. So you could hit it post-service. And I mean, multiple occasions I was ordering a wine and they used to have a wine list where it was like inserted pages and the server was like, I don't know what wine you're talking about, know, wearing their thrasher t-shirt. I'm like, you know, the

the Pallpilo Pliny Morché and they're like, yeah, yeah, I don't know, give me a second. And then our food would start hitting the table and they'd come back like, yeah, sorry, they say we're out of that. And like that would happen so consistently. They weren't even giving an effort to try to represent their own wine list. There's a difference between what I thought was and pointed out detailed last week, which is an anti-hospitality approach from ownership down and counter service.

You could offer a level of hospitality through counter service, which I assume happens at Birdies based on the amount of accolades they've received that still gives you the same feeling and expectations that you have at a full service restaurant. What I took offense with and still do with David Chang's ownership down approach at every restaurant I've ever stepped in is a proud anti-hospitality approach. And he's been quoted multiple times bragging about it.

Joshua Sharkey (09:39.758)So I would say since we are...

Michael Jacober (09:41.198)How many times have you dine at a sump bar? Was this like a one and done experience?

Matthew Conway (09:46.754)I just said, probably two dozen times.

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