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How Chili's Got Hot Again. The K-Shaped Economy Debate, and Why Sausage Is the Better Burger Meat

Headshot of Michael Jacober

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About this episode

Josh sits down with Michael Jacober for a wide-ranging conversation about restaurant value, shifting diner behavior, and why legacy brands like Chili’s are suddenly feeling relevant again. They unpack the idea of a “K-shaped” restaurant economy, where brands increasingly feel pushed toward either premium experiences or clear-cut value, and debate whether that narrative really holds up in practice. Along the way, they dig into Chili’s surprising resurgence, how simplifying menus and tightening operations can improve both the guest experience and the business, and why restaurant nostalgia can become a powerful growth strategy when it is backed up by execution.

The conversation also veers into restaurant supply chains, with thoughts on Cisco’s acquisition of Restaurant Depot and what cash-and-carry models offer independent operators, before ending on a more personal culinary tangent: Josh’s belief that sausage is an underappreciated burger format. From Vietnamese-style pork patties to memories of Bark’s crispy pork sandwich, the episode becomes a bigger reflection on what makes food craveable, scalable, and worth coming back for.

Links and resources 📌

Visit meez: https://www.getmeez.com

Follow meez on Instagram: https://www.instagram.com/getmeez

Follow Josh on Instagram: https://www.instagram.com/joshlsharkey/?hl=en

Follow Josh on LinkedIn: https://www.linkedin.com/in/joshua-sharkey-406965b/

Follow Michael on LinkedIn: https://www.linkedin.com/in/michael-jacober-713104124/

Visit Blanket: https://www.blanket.app/

Follow Michael: @michaeljacober

What We Cover

Timestamps

03:00 Knowledge bases, agents, and workflow automation

08:12 The K-shaped restaurant economy explained

20:58 Is the middle of the market really disappearing?

21:18 Why Chili’s is back and what changed operationally

29:58 Cisco acquires Restaurant Depot

35:45 Why Restaurant Depot works for independents

41:18 Josh’s argument for sausage as a better burger

46:18 How Bark’s crispy pork sandwich worked so well

53:39 Gladys update and what might happen next

Transcript

Michael Jacober (00:00.034)You got baby back ribs, got fajitas.

Joshua Sharkey (00:02.158)Wait, is Chili's the... Oh, I my baby back. Oh, yeah. want my baby back.

BBQ sauce. What a great man. That alone. That alone they win on that.

Michael Jacober (00:18.42)My family ate there, I would say once every two weeks. And that was from the times that I was probably from seven until we, graduated high school. And then when I went to college, there was a really popular Chili's just off campus that I think I went maybe once a week. So I have a huge affinity for that brand. You know, you sit down, they give you the, the hot chips and salsa. They had the, the molten chocolate lava cake at the end of the meal. They had giant margaritas.

It was just a fun family restaurant. I didn't, obviously I stopped eating at Chili's at some point, like maybe just after college. I don't think I stepped into a Chili's until maybe last year when I started going with my kids again.

Joshua Sharkey (00:58.958)You're listening to the Meeze Podcast. I'm your host, Josh Sharkey, the founder and CEO of Meeze, a culinary operating system for food professionals. On the show, we're going to talk to high performers in the food business, from chefs to CEOs, technologists, writers, investors, and more about how they innovate and operate and how they consistently execute at a high level.

day after day. And I would really love it if you could drop us a five star review anywhere that you listen to your podcast. That could be Apple, could be Spotify, could be Google. I'm not picky, anywhere works, but I really appreciate the support. And as always, I hope you enjoy the show.

We have a lot of good topics for today. do, yeah. That Donnie helped me source. I feel like we should introduce Donnie to Jules, by the way.

Michael Jacober (01:48.802)By the way, it's Julian.

Joshua Sharkey (01:50.721)Julian, I apologize.

Michael Jacober (01:53.102)I it would too creepy if I named him

Joshua Sharkey (01:55.726)Well, I thought you said Jules. should meet. Donnie has a Gmail account, I'll send an intro if yours has an email account.

Michael Jacober (02:04.75)I have a chief of staff, Joan. Joan has an email account. Now what I'm... Okay, got it, got it. What I think would be an interesting product, so think we're both working on our knowledge bases, right?

Joshua Sharkey (02:08.514)Donnie's my chief of staff, by the way.

Joshua Sharkey (02:17.622)I do two things. have everything that I, that I create as a knowledge base goes to cloud cowork. I also built this skill that is constantly cleaning up and organizing the file storage of it. And then there's a push that pushes a lot of that to open claw. the things that are like not sensitive that like automatically. So there's always, there's always a sync between the two.

Michael Jacober (02:23.374)And then

Michael Jacober (02:40.078)The place I want to get it next, I have a slightly similar. So I have, I have five inboxes. I've got, you know, all my meetings. They're not going to open. They're not going to, to cowork. They're going to a neon postgres instance. So I have an API layer that's basically managing all the ingest. And then there's functions that run within the knowledge base that like decipher, you know, is this an actionable item? If so, I'm going to delegate it.

And that's all done within the application layer or the API layer. What I want to figure out is, there like, what's the move to where our agents can like, instead of you texting me, like, and then, you know, me getting my agent involved, can we just get our agents? Like, how can we gate our knowledge bases to where, you know, you can just query my knowledge base and I can query your knowledge base, but without, you know, you giving me too much

proprietary knowledge to where you it can just answer a question for me. So our agents are actually just interact with one other as opposed to.

Joshua Sharkey (03:47.342)Yeah, that's interesting. Right. There's I have a lot of like sensitive information for my for me is obviously that like we to be very careful about. Yeah. So like everything is gated around that. But so but there are definitely there's stuff that's just partitioned like, you know, positioning, messaging, ICP, things like that. Yeah. But you know, it's interesting, too, is like for my like soul and MD and about files, like I get really, really I get really, really detailed. It's almost like a therapy session. And I'll just like share. I also like.

cord, their perceptions that, you know, like I'll just share all of that too, because I wanted to know, you know, weaknesses or cognitive biases and things like that. Yeah. So it helps me was if I'm planning meetings, but it's a different world, man. It's different world. It's all right. We got we have a lot of good topics that my chief of staff, Donnie, found for us that I'll be honest, I was doing this for a while with my assistant and with me and he's better at it because, you know, I basically like fed in all the I'm not even the weeds of it, but.

Michael Jacober (04:27.534)I know, that's crazy.

Joshua Sharkey (04:44.942)We have good talks. OK, so I'm going to rattle them off. You already read them. Yeah. Hold on. Before we do that, I think we should talk for a minute about about Matt. Because I didn't actually announce that. And and for everybody listening, you know, if it's not clear, know, just been testing a lot of different ways to to have conversations through the medium of this of this podcast. And we're still doing.

You know, one-on-ones, you know, have some really awesome guests coming on for that. We still have like these quick fires that are really cool. And then you and I and Matt, we're doing this sort of back and forth where we're also having guests come on. It's a little bit more topical, more current, which I love and I'm having a lot of fun with. And Matt was on for quite a while and, you know, he decided recently, you know, to focus more on his business. He's got a small business in Charleston and Matt is very opinionated. It's something I love about him.

that, you know, I don't agree with everything that he says, but I love the conviction that has and the passion that he has and how like how much he, he really, you know, sticks up for what he believes in and invoices it. but I think there are things that, you know, like we were going pretty, you know, pretty, pretty deep here and he's now just taking some time to like, really focus on his business and you know, what he's building Charleston and some other stuff he's working on. He may come, know, come, come back and drop in, for now.

You know, you and I are now working on some new formats. Yeah. But I wanted to make we didn't really talk about that.

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