meez podcast

Jordan Boesch - Founder & CEO of 7shifts

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About this episode

#5 In this episode, our host sits down with Jordan Boesch, the founder and CEO of 7shifts, a leading workforce management software catering to the hospitality industry, particularly restaurants.

With over a decade of experience in revolutionizing team management, Jordan shares insights into the inception and growth of 7shifts. Having originally encountered the software while vetting it for Aurify Brands, Josh Sharkey emphasizes the genuine admiration for Jordan's leadership and the impactful solutions his company provides to over 50,000 restaurants.

Delving into Jordan's background as a software engineer turned entrepreneur, the conversation explores the parallels between engineering and building a tech company, drawing intriguing comparisons to the culinary world. They discuss the importance of transitioning from hands-on involvement to empowering teams—a challenge both in software development and restaurant operations.

Product development takes center stage as they delve into the nuances of user experience and adoption, highlighting Jordan's success in crafting a user-friendly platform tailored for restaurant operators. The discussion extends to the distinction between features and platforms, echoing Jordan's recent insights on the value proposition and scalability of each approach.

Throughout the episode, Jordan's candid demeanor and no-nonsense approach make for an engaging and enlightening conversation. Join us as we unravel the journey of 7shifts and explore the evolving landscape of workforce management with Jordan Boesch. Tune in for an insightful dialogue that promises to inspire and inform, only on The meez Podcast!

Where to find Jordan Boesch:

LinkedIn

Where to find host Josh Sharkey:

Instagram

LinkedIn

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What We Cover

(05:13) MONTRÉAL EN LUMIÈRE

(07:18) Jordan's Boesch's background

(09:47) The benefits and the downside of being a technical co-founder versus someone that is not

(23:00) Coding and how to get started learning how to code

(28:27) Frameworks used in 7shifts to collect feedback

(32:07) Capturing the qualitative piece for the end user

(36:33) Knowing your own strengths

(38:27) Using AI in 7shifts

(44:55) Applying the 11 star experience to 7shifts

(47:56) How Jordan is different today vs. 5 years ago

(51:45) Trusting your gut as a leader

(56:50) The parallels behind what makes you the angriest and your personal values

Transcript

[00:00:00] Josh Sharkey:


You're listening to season two of The meez Podcast. I'm your host, Josh Sharkey, the founder and CEO of meez, a culinary operating system for food professionals. On the show, we're going to talk to high performers in the food business. Everything from chefs to CEOs, technologists, writers, investors, and more about how they innovate and operate and how they consistently execute at a high level.


[00:00:23]


Day after day, and I would really love it if you could drop us a five star review anywhere that you listen to your podcast. That could be Apple, that could be Spotify, could be Google. I'm not picky, anywhere works, but I really appreciate the support. And as always, I hope you enjoy the show.


[00:00:44]


Hello everyone. Today's guest is the founder and CEO of 7shifts. 7shifts is a workforce management software. They do scheduling, they do tip pools, really anything you can think of related to managing your team in the hospitality industry, in restaurants. Jordan Boesch founded the company about just over 10 years ago.


[00:01:05]


And I met him originally when I was actually vetting the software for a company that I was helping to run called Aurify Brands. And it was awesome back then. And fast forward 10 years, they have, I think, over 40,000 restaurants that they serve. And Jordan is an incredible operator. I want to make it clear, by the way, just because Uh, this season, there's a number of CEOs of food technology companies that I'm interviewing.


[00:01:27]

And just to be crystal clear, none of them are sponsoring the podcast. None of them have paid to be on this show. I just really respect and admire, uh, the companies that they're building, the product that they're building, and most importantly, uh, the people and their leadership. So, Jordan in particular, I really love his leadership style and his approach to building companies.


[00:01:49]


What's really cool and something that we dig into in the episode is he's an engineer by trade before he became an entrepreneur, a software engineer. And I find it really interesting the parallels between being an engineer and starting a technology company and being a chef or an operator and starting a restaurant.


[00:02:05]


And of course, there's so much advantage and value to being able to build the thing that you're selling in the beginning and it's really helpful early on and I think it can become a blocker as you grow if you don't figure out how to sort of promulgate your, your vision and let other people start to do the thing that you do and let them do it through your sort of lens and be able to step back and it can become a disadvantage if you don't figure out how to do that.


[00:02:33]


I think Jordan has done it really well. And I think the same thing applies in restaurants, right? If you're a chef, if you're an operator, eventually you need to be able to step back and let your team do it well. So we talk about that. We talk about product a lot because him and I both have a deep love for product, specifically user experience and really adoption, user adoption.


[00:02:54]

And what I mean is the customer's ability to intuitively start using your product really quickly and getting joy and value out of it right away. And it's really difficult to build products like this. And I think Jordan has done an incredible job of building a product that you small restaurant operators without a lot of time are able to pick up and start using right away.


[00:03:16]


We also talk a bit about difference between features and platforms only because I think like a day before we recorded this, Jordan had posted something about it. And I am really fascinated about the sort of the difference between, you know, companies that build one specific tool versus platforms that have many tools and create an ecosystem where you can layer on


[00:03:39]


tools from other products and integrate them. And both of them are really incredible. Both notions are adding value, but I think platforms clearly create far more enterprise value and allow sort of the customer to be far more embedded in your product. Jordan has been doing a lot of work to grow his company from a really, really fascinating and powerful tool for scheduling your team into this platform for all things workforce management.


[00:04:06]


Hope I'm saying that word. I apologize, but that's what I think of when I think of 7shifts. Anyways, Jordan is a no BS guy. So this was a really easy conversation to have and also just really enjoyable. So as always, I hope that you enjoy the conversation as much as I did.


[00:04:28] Jordan Boesch:


So, Josh, how are you, man?


[00:04:30] Josh Sharkey:


Doing well, doing well. Where are you coming from?


[00:04:31] Jordan Boesch:


Saskatoon. My hometown.


[00:04:34] Josh Sharkey:


That's good. Might have to talk a little bit about Canada today. We'll see.


[00:04:37] Jordan Boesch:


Yeah, happy to. We got a nice view, uh, well, it's like the view of downtown here. It's kind of brown. I thought it was on the other side. I don't know if you can see the river. There's a river down there.


[00:04:45] Josh Sharkey:


Oh, yeah. Yeah. Well, I see a bridge and then I see the other water underneath. How far is Saskatoon from Toronto? and a half hour flight. Oh, gotcha. So it's, is it like middle of the country, West Coast? Right in the middle. Oh, got it. Cool. Most of my time has been spent in Toronto and, and Montreal.


[00:05:02]


I spend a lot of time in Toronto, but I never actually been to the West Coast or, or anywhere outside of Montreal and, and some Quebec area.

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